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General
- BPO is the act of
transferring some of an organization's repeated non-core and core
business processes to an outside provider to achieve cost reductions
while improving service quality.
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Business Process Outsourcing (BPO) is defined as the delegation of one
or more business processes to an external service provider who in turn
owns, manages and administers the selected processes, based on defined
and measurable performance metrics.
Technology
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Companies today are now turning to business process outsourcing
(BPO) to achieve cost reductions while improving their service
quality, increasing shareholder value and focusing on business
capabilities. With a comprehensive array of services including
technology procurement, electronic messaging services, and network
support.
Market
- India's share of
the global offshore outsourcing market for software and back-office
services is 44%. According to the National
Association of Software Companies (Nasscom), India’s premier trade body
of the IT software and services industry, technology and IT services
exports in India were worth $17.2bn (£9.5bn) in the year ended March
2005, a rise of 34.5% over the previous year. A further expansion of 30%
in exports is predicted in the next twelve months, to reach $22.5bn. The
US accounts for 68% of Indian exports
- The opportunities
for India with the growing need for business services globally arise
from two key drivers i.e. cost management and increasing complexity of
IT environment. The cost advantage of India as a base has undoubtedly
been established through a decode long experience of developing and
maintaining IT infrastructure.
- The business
process outsourcing (BPO) market is the single fastest growing area of
the IT services sector. Growing 8% annually, it is estimated at $400bn
today, and is predicted to be worth almost $700bn by 2008
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